A commitment to customer care

We put customer care at the heart of everything we do, from frontline support to car park design, providing a service that benefits your reputation.

Unrivalled customer support from NCP’s Customer Contact Centre

Our industry leading Customer Contact Centre provides immediate, 24/7 support to customers across the UK. 

Customer contact centre

You and your customers will benefit from:

  • 24hr customer service
  • Immediate response and support at the touch of a button for customers on-site
  • Remote control of parking equipment, including raising barriers and printing tickets
  • Over 100 staff on dynamic shift patterns, tailored to customer needs 
  • Efficient, centralised support with a local feel
  • Multiple payment channel management and pre-book support
  • Multiple customer contact channels, including email, telephone, letter and webchat

Find out how our Contact Centre continuous improvement programme is delivering award winning results.

Read our award winning story

 

frontline support

Exceptional frontline support

We understand that our front line customer service assistants represent your organisation.  Our approach to recruitment and training means you can be confident that they’ll deliver the high standards of service you and your customers expect.

We provide:

  • Professional, smartly dressed front line staff
  • Helpful and courteous advice, enforcement and community engagement
  • Over 80 dedicated and expert operational managers to lead the frontline teams
  • Continuous, comprehensive training for all staff delivered by our Learning and Development team  

Our teams go the extra mile to improve the customer experience.

Read about one of our award winning team

 

car park safety and security

Safety and security

Safety and security is very important to customers and it’s our top priority - giving you peace of mind that both people and cars are looked after.

  • We’ve invested in lighting, staff and technology to improve the parking environment
  • We’ve been awarded more Park Mark awards than any other operator
  • All our car parks are either staffed, patrolled or linked to our 24/7 customer contact centre

A trusted brand

Research shows that the NCP brand is trusted by customers. Find out how we can help make your car parks the first choice for customers.