Shopping centres

Retail parking gives you the opportunity to engage with your customers, understand their behaviour and create positive brand associations. 

Making first impressions count

A customer’s first impression of a shopping centre is usually the car park. And we understand how to make this count to help you attract tenants, retailers and shoppers to maximise your asset value.

The customer's overall impression of the shopping facility and brand starts at the car park, which means the entire parking experience needs to be seamless. From offering pre-bookable spaces and multiple payment options to frontline operations, we’ll work with you to create a parking solution that works for your customers whilst protecting and enhancing your reputation.  

The value of customer data

Parking is becoming an increasingly important part of the retail experience, giving you the opportunity to learn more about your customers, communicate with them proactively and reward them for their loyalty.  

Our innovative auto-recognition and digital payment solutions not only provide valuable customer data on how they use your facility but can also be integrated into your shopping centre loyalty and reward schemes. 

NCP’s retail parking solutions deliver:

  • A range of parking products and payment methods
  • Customer insight and targeted reward programmes  
  • A seamless parking journey and enhanced client reputation
  • Professional customer service and support via our front line colleagues and in-house 24/7/365 customer contact centre. 

Find out how we’re working with Cardiff St David’s Shopping Centre to deliver a seamless parking solution. 

View St David’s Shopping Centre's case study 

We regularly conduct research market, assessing customer behaviour and opinons on parking. We use these insights to tailor strategies and help you achieve your aims and objectives. Read our study on parking behaviour and attitudes within retail parks and shopping centres. 

View our retail parking behaviour and attitude study

Today’s retail parking solutions deliver far more than just a space for customers to park their car. Find out how we can add value to your retail asset.