On the right track with London Underground

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• We have worked with London Underground since 2002

• Managed all 61 car parks across the portfolio since 2009

 

We have worked with London Underground since 2002 and managed all 61 car parks across the portfolio since 2009. Due to its continued operational and commercial success, the contract has recently been extended and now also includes TfL Rail station car parks.

NCP and TfL have partnered well together over the years, jointly delivering continued improvements to the car park portfolio and to day-to-day contract management. TfL has invested in a number of new technologies which NCP has taken forward to deliver operational and commercial benefits, whilst improving the overall experience for customers.

Steve Lewis, Senior Category Manager, Transport for London. 

A partnership built on trust and transparency

Key to our success is our partnership approach and a relationship built on trust and transparency, which has seen strong year on year volume and revenue growth. This has been achieved through:

  • better space utilisation
  • intelligent resourcing
  • operational and cost efficiencies
  • new products and technology innovation

Through Automatic Number Plate Recognition (ANPR) and bay monitoring linked to real time dashboards, we can collate operational data to maximise revenue.  Cashless and account based payment options and season tickets give customers new and flexible ways to manage their parking

Improving the customer journey

Customers have also benefitted from other car park improvements including:

  • updated touch screen parking equipment;
  • additional parking bays and;
  • immediate assistance from help points linked to NCP’s Customer Contact Centre.

We have also achieved and retained Park Mark across the estate, through our commitment to investment and operational excellence. ISO 140001 and ISO 9001 accreditations also demonstrate we're delivering against contract KPIs. 

Offering high quality parking at railway stations is crucial in attracting more traffic from road to rail. NCP recognises the value of station parking and its importance as the customers’ first and last impression of train operators.

Working together, NCP and TfL have developed an industry leading partnership that delivers cost savings and operational excellence and technology innovations to improve the customer journey whilst ensuring parking is future proof. 

Find out how we can create an innovative, cost effective partnership together.