A pioneering partnership with Manchester City Council

Manchester case study feature edited

• Industry leading partnership

• £13m investment to improve the car parks

• Ongoing volume and revenue growth

• Introduced new products and payment methods

Our joint venture with Manchester City Council is leading the way in successful public/private partnerships. Together, we have improved parking across the city, grown revenue and helped to finance the regeneration of the city centre.

 Manchester’s joint venture with NCP has been a genuine success for the city, complementing the world leading transport infrastructure that Manchester has developed. The partnership is committed to delivering best in class to the people of Manchester and the future growth of the city. It is a true co-operative partnership that continues to go from strength to strength.

Sir Howard Bernstein, Chief Executive, Manchester City Council

Background

In 1999, NCP and Manchester City Council merged their two portfolios in a unique joint venture to unify off-street parking across the city centre. This was an industry first and today continues to be a market leading partnership.

Choosing us as a partner enables Manchester City Council to tap into industry leading knowledge and work with experts dedicated to creating the best parking experience possible.

Transforming the city’s parking

We’ve invested over £13million refurbishing the car parks and upgrading equipment to improve the parking experience for customers and increase revenue. All our car parks have achieved Park Mark, the industry’s standard for safety.

Together, we are building a parking strategy that not only addresses today’s needs but also the partnership’s long term ambitions. 

Manchester council parking ventureOur joint achievements include:

  • Ongoing volume and revenue growth
  • New LED lighting makes the car parks lighter and brighter and is reducing our carbon footprint
  • We’ve introduced Pre-booking across 18 car parks. This improves the customer journey and delivers secured income
  • We launched ParkPass, our new account based, automatic cashless payment solution
  • Improved customer service and support from on site colleagues and our Customer Contact Centre. 
  • Introducing new products; Pay by Phone; hourly, evening and weekend tariffs
  • We built a new multi-storey car park at Shudehill transport hub, giving customers a joined up transport network

Securing the city's future

By improving parking and offering the right products at the right price, we are looking after our customers and helping Manchester offer some of the best run car parks in the country. This is significantly increasing revenue, which is being invested back into the city to help secure its future.

Manchester council parking venture 2

We’d like to achieve great things with you too

Get in touch to find out how together, we can build an effective parking strategy that works for you.