We’re working in partnership with the Royal Garden Hotel in Kensington, one of London’s 5* plus luxury hotels, to provide 5* customer service, parking management and revenue management at the hotel’s car park. We’re also supporting the concierge service to ensure a fully integrated parking solution.
NCP’s excellent customer service has provided Royal Garden with fully flexible and professional staff for both the car park and our events. Their courteous and friendly manner has enabled us to maintain our high standards of service that our customers expect. In addition, their management of the car park and diversification has provided additional streams of revenue growth, with the contract management team always on hand to provide strategic advice in helping us to improve our parking services.
Jonathan Lowrey, General Manager, Royal Garden Hotel General Manager
The Royal Garden Hotel prides itself on a warm welcome and excellent customer service and such, recognises that its car parking must contribute to the overall customer experience. Following a competitive tender process NCP was appointed to support the hotel in its customer service and commercial requirements, ensuring the car park makes a significant contribution to the success of the hotel.
Our joint achievements include:
Through the use of NCP’s commercial insight team and delivery of new products, rather than simply increasing tariffs, we have grown revenue and volume by over 50% and 65% respectively over the last four years.
Our hotel parking solutions are helping the Royal Garden Hotel deliver on its excellent customer service ethos as well as providing effective, commercially beneficial car park management.
Find out how we can help you deliver seamless parking operations that benefit your reputation.