NCP, the UK’s largest car park provider, has announced that it is extending its current car parking equipment upgrade programme to include all of its pay-on-foot parking equipment. A further 120 sites will be upgraded – adding to the 63 already complete – meaning an investment of around £19m will have been made when the programme is complete – making this one of the largest and most extensive refreshes the company has ever made.
NCP has already completed the equipment update at 63 sites in partnership with technology provider Skidata – and is now accelerating the programme with the aim of replacing all remaining pay on foot sites by 2018 following the success to date.
The roll-out will include the replacement of hardware and software technology across all cash and card payment terminals, barriers, entry and exit columns, data central, loop replacement and intercom units. The roll-out has also enabled NCP to use online booking, ANPR and barcode scanning, as well as remote barrier control.
The benefits to NCP customers are already being seen. Since the refreshed technology was installed, there has been a dramatic fall in the number of people having to communicate with NCP’s dedicated customer contact centre. In Manchester alone, there has been a fall of 1,400 contacts per month post-refresh.
John Harrison, IT Director at NCP said:
This asset refresh investment is already delivering huge benefits to motorists using our car parks – enabling pre-booking via the web for example, as well as making the payments journey easier. In turn, that is increasing site profitability and reducing costs, benefitting NCP and our customers.
It’s part of our commitment to offering better customer journeys and to ensuring the best parking experience possible for customers.
We always look for a three-way “win” when it comes to assessing these investments – will it benefit the partners we run sites on behalf of, will it benefit car park users and will it benefit NCP? In this instance, we’re already seeing that three-way win in action.
Sites upgraded to date have included those in Manchester (18 in total), NCP’s Birmingham portfolio (5 sites), Leeds, York, Leicester, Swansea, Cardiff, Nottingham, Croydon, Bristol, Dundee, Reading and Liverpool.