NCP has been reappointed by Transport for London (TfL) to continue the management of their 61 London Underground Station car parking facilities. The contract includes car park development, technology, operational management, facilities management and maintenance.
The extension follows NCP’s successful management of the sites since 2002 and now runs until November 2019. Since the partnership began, parking revenues have risen thanks to improved user experience, product development, yield management, marketing, capacity increases and technology investment in TfL’s sites. These revenues have been reinvested in improvements not just to car parks but to the wider travel network in London.
At the same time, the partnership has seen occupancy growth of 18% over the last 5 years and two new car parks have been added to the portfolio (at Morden and Chesham).
Through continued investment in its car parks, TfL along with NCP are making them safer, easier to use and more cost effective for customers. The investment has also enabled the introduction of Automated Number Plate Recognition (ANPR) technology, debit and credit card payments, flexible season tickets, phone, text, web, mobile app and “drive-in-drive-out” account based payment options being piloted and rolled out. Safety and customer service has also been enhanced with the linking of over 600 CCTV cameras and help points directly to a dedicated team at NCP’s 100 person in-house Customer Contact Service in the UK.
This new contract includes the continuation of this programme of investment with significant upgrades to many of the existing sites – including the management of the roll-out of ANPR across 31 sites. NCP will be responsible for representing TfL in ensuring that the roll-out is effective and efficient with half of all London Underground Station sites expected to offer ANPR within the next two years.
There will also be substantial investment in real-time data collection and analytics as part of the project in the coming years. This will include usage data and revenue information. However, it will also benefit customers because NCP will use the data systems being installed to manage occupancy, availability and staff location – improving the experience for motorists across the estate
As well as simplifying and speeding up the user experience, the roll-out of ANPR will further enhance the data collection and analysis capability so that the management teams can make real-time service focussed decisions.
This new programme of ANPR roll-out follows the enormously successful trial of the technology at the flagship North Greenwich site which has delivered substantial benefits for customers and TfL.
Derek Hulyer, NCP’s Head of Rail said:
We have enjoyed an excellent relationship with Transport for London over the past five years working together. We will now look to take these learnings and successes and apply them to creating a network of parking sites that set a new benchmark for best practice within the industry.