NCP, the UK’s leading car parking retailer, will offer its pre-book proposition at nearly 200 car parks nationwide by the end of this year. This commitment was made as NCP’s 150th site became available to pre-book for motorists, the largest offering by any provider.
The service enables motorists to pre-book spaces in NCP car parks via a website, mobile or by phone through the company’s Manchester-based Customer Contact Centre. Spaces can be booked as little as six hours before they are required meaning that customers can be certain they will have a space for as long as they need, in their desired location.
Through the service, NCP guarantees customers a space (subject to availability at the time of booking) for them to use on arrival. NCP is investing in staff training and support both on-site in car parks and at its 100-strong Customer Contact Centre to ensure the programme is a success.
The pre-book proposition is the latest in a series of initiatives taken by NCP that aim to reflect changing customer behaviour. As customers lead increasingly busy lives, NCP strives to offer a simple and convenient service that improves customers’ experience.
Through pre-booking their parking, customers are also better able to get the best possible price.
Max Crane-Robinson, Commercial Director at NCP said:
We don’t exist to run car parks, we’re here to make people’s journeys easier. This is very much a part of that vision and means that we can help make every part of their journey, not just the part in the car park, as simple and easy as possible. Customers tell us that they want to be able to come to one of our sites at busy periods – for example during peak shopping periods, pre-theatre, during sporting events – and need to be certain of a space whether in a barrier or a pay and display location. This will mean that we can satisfy that customer need – secure parking where it’s needed, when it’s needed.
The pre-booking service is currently available in towns and cities across the UK, to include London, Manchester, Cardiff, Birmingham, Glasgow and Edinburgh. This offering will be extended to Belfast, Sheffield and Colchester by the end of 2016.