We play a leading role in helping to raise standards and promote compliance across the parking industry.
As the UK market leader we take our compliance and regulatory responsibilities seriously. We work closely with industry bodies and other parties to continuously raise standards within parking for the benefit of our clients, customers and the parking industry as a whole.
British Parking Association
The British Parking Association (BPA) is a non-profit organisation representing companies in the parking and traffic industry. We are proud to be a founder member of the BPA and we continue to play a leading role within it, sitting on its National Operators Group.
We take compliance with the association’s standards and procedures seriously and we regularly input into the evolution of parking industry guidance and best practice.
As a member of the BPA’s Approved Operator scheme and the POPLA appeals on private land system, we’ve signed up to a high standard of customer service; to ensure that parking enforcement is done in a fair and consistent manner and to ensure we provide sufficient signage and information to customers. It also provides a route for redress if customers think we have failed to uphold our obligations in any way.
Park Mark (Safer Parking Scheme) is the parking industry’s standard for safer parking in the UK.
With over 80% of our sites awarded the Police Federation Park Mark Scheme award, we run our sites in a way to deter crime and anti social behaviour to ensure that customers feel safe when parking with us. We continue to set annual targets to maintain and increase our Park Mark portfolio.
Disabled parking accreditation
We are committed to improving the parking experience for our disabled customers. Reflecting this commitment we are actively seeking disabled parking accreditation (DPA) across our car parks, with more than 100 of our sites accredited.
Additional industry bodies
We are also members of the following bodies:
ISO 9001 certified
Our quality management system is ISO 9001 certified. This demonstrates commitment to a process and customer focused approach and continuous improvement in all aspects of our operation, including the standards within our car parks.
ISO 14001 certified:
NCP holds ISO 14001 certification for our managed car parking operations on behalf Bolton Borough Council. We are actively using the learnings from these operations to push forward our environmental management standards across NCP.
Sunday Times ‘Ones to watch’
We’re the first parking provider to be included in The Sunday Times Best Companies Ones to watch. We continue to build on this success for the benefits of our employees, customers and clients.
You can trust that an NCP car park is run to all industry standards and other relevant laws as well as providing a welcoming and safe environment for your customers.